Problem
The organisation lacked a unified view of claims data, making it difficult to monitor performance, generate timely reports, and support informed decision-making. Fragmented systems and manual processes led to inefficiencies and limited strategic insight.
Solution
A centralised Claims Service Dashboard was developed to consolidate data, automate MI and BI reporting, and provide real-time insights. With interactive visuals and analytics, it enables faster, smarter decisions, improves operational transparency, and supports proactive service management.
